Welcome to The Castle Hotel in Conwy - Here's what you need to know

Guest Information

Welcome

Let me take this opportunity to welcome you to The Castle Hotel, Eatery and Coffee House. On behalf of our whole team I would like to wish you a pleasant stay. We hope you find your time with us both relaxing and enjoyable, however if there is anything we can do to make your stay more comfortable, please do not hesitate to contact any member of our team who will be delighted to assist you in any way they can.

Thank you for choosing to stay at The Castle Hotel, Conwy.

Joe Lavin
General Manager

My Conwy Recommendations

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Conwy is a fantastic place to explore and our area is filled with
exciting attractions, stunning scenery and all year round fun.
During your visit I would recommend you visit Conwy Castle,
Plas Mawr & Bodnant Gardens. For more attractions and
inspiration see our Local Attractions page.

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Ethos

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The Coaching Inn Group has a particular passion for
lovely old historic coaching inns and we have a growing
number of these iconic buildings in our collection.
We have established a reputation for refurbishing,
revitalising and breathing life back into these lovely
inns, creating elegant, comfortable and well-priced
accommodation, tempting menus, relaxed and stylish
bars and coffee lounges where friends, families and
business people can relax and enjoy everything we
have on offer.

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Conwy Map

Please click the sidebar icon on the left of the map to view the list of locations

Wi-Fi & Internet Access

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High speed internet access is available in all bedrooms
and public areas within the hotel. There is both wired
and wireless connections available at no extra charge.

To Connect: WiFi
Simply select the ‘Guest Login’ on your device and fill in
the information requested. Once completed you will
see a screen which confirms you are connected.

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Room Service

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Please contact the Reception by dialling ‘0’ from your
room. Our main menu is available to be served to your
room during our service times of 12pm – 9.30pm (9pm
Sundays). A selection of cold sandwiches are available
at all other times. After finishing your meal, please call
Reception and your tray will be collected from outside
your room.

Please note an additional tray charge of £3 per order
will apply ontop of the price of the food ordered

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Laundry & Dry Cleaning

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Please place items in the laundry bag provided and
complete the docket. Items will be returned by 6pm the
same day provided they are left with Reception prior to
9am. Service provided Monday to Friday only.

Dry Cleaning
2 Pc Suit £12.00 3 Pc Suit £14.50 Jacket £7.50
Trousers £7.50 Skirt £7.50 Skirt – Pleated £9.75
Dresses from £9.50 Sweaters £7.50 Blouses from £7.50
Ties £4.15 Coats £12.00 Raincoats £16.00
Waistcoats £6.50

Press Only
2 Pc Suit £9.00 Jacket £5.50 Trousers £5.00
Dresses from £7.00 Skirt £5.00

Laundry Items
Shirts £4.75 Trousers £7.50 Sweatshirts £6.50
Sweater £7.50 Blouse £4.75 Shorts £6.25
Polo Shirt £4.25 T-Shirt £4.00 Underwear £3.00
Socks £3.00 Vests £3.75 Pyjamas £9.00
Nightdress £6.50 Handkerchiefs £2.00

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A – Z Directory

Accounts

Your account is readily available upon request at Reception. The following methods of payment are accepted: cash, personal cheque (with guarantee card), Visa, MasterCard and American Express. We also accept contactless payment, including G Pay & ApplePay.

Alarm Calls

Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.

Assistance (24-hr Reception)

Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries. Should you require assistance please dial ‘0’.

Bar

Dawson’s Bar & Snug, located on the ground floor at the front of the hotel, provides a wide variety of beverages and speciality drinks including craft beers, cocktails, whisky and gin. We respectfully suggest that children vacate the bar after 9pm.

Breakfast

For residents on a Bed and Breakfast tariff, breakfast is served in Shakespeare’s Room between 8am and 10am, Monday to Friday and 8am – 10.30am on Saturday and Sunday. Click here to view our menus.

Car Parking

We have two car parks; 10 spaces to the front, directly opposite the hotel; a further 20 spaces to the rear, accessed via an archway in the main building. It can be found by using the postcode LL32 8DB.

Checkout

Checkout time is 11am. A late checkout is available by prior arrangement by contacting our Reception team.

Church Services

Please contact Reception who will advise you on services and locations for religious worship.

Cinema

Our nearest multiplex cinema is Cineworld, just over a mile from the hotel with parking on site. The postcode is LL31 9XX.

Conference Facilities

Our Lavin Room offers events and conference facilities up to 18 people. For larger parties please enquire with the manager on duty for details of our conferencing facilities.

Currency Conversion

The nearest bureau de change is at the Post Office which is located at the top of the High Street.

Dietary Requirements

If you have any special requirements please contact the manager on duty who will be happy to assist.

Directions

If you require directions our Reception team are happy to provide printed route maps and navigation on request.

Disabled Facilities

Our disabled toilet is located on the ground floor past reception.

Doctor, Dentist and Chemist

Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 01492 593385. The nearest minor injury unit is at Llandudno, just 15 minutes away. The nearest chemists can be found on the High Street. For more information please dial ‘0’ to speak to Reception.

Emergency Services

Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance

Fire Procedures

It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits.

Flowers

If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact Reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.

Heating and Cooling

The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to Reception to check availability.

Room Keys

For your personal security, we insist that guests produce room keys when signing accounts in any of the Hotel’s facilities.

Luggage Assistance

Please ask Reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.

Maintenance

Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.

Newspaper

Please order with Reception by 10pm for delivery to your room the next morning.

Night Porter

Please dial ‘0’ for the Night Porter who is on duty from 11pm until 7am daily.

No Smoking

Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.

Pets

Dogs are allowed in our bedrooms (terms apply) and in all other public areas except Shakespeare’s restaurant. Breakfast can be served to guests staying with dogs in the bar or snug on request.

Postage

Postage to most destinations can be arranged via Reception. All post is sent daily.

Restaurant

There are two dining areas on the ground floor of the hotel, with the same menu available in each between 12pm and 9.30pm (9pm Sundays). Diners can enjoy either the more formal setting of Shakespeare’s Room or the relaxed atmosphere of Dawson’s Bar & Snug. Booking is highly recommended. A copy of our menu is available here.

Security

Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Special Offers

We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.

Telephone

Each bedroom is equipped with a telephone for free room to room calls.

Television

To turn on the TV, press the TV and then the power button first and then the sky button. Find out more about our televisions and channels in the Television section of this directory.

Toiletries

A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc.).

Taxi Service

Please contact Reception who will be happy to book a taxi for you.

Treatment Room

A number of treatments are available from Healing Hands Treatment Room. Please dial ‘0’ for reception for more information.

Voltage

The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.